“Tell Me About Your Most Difficult Client” aka How to Build Trust

During an interview session with a small 8a federal contracting company, I was surprised that each of my interviewers asked and almost pressed me on the same question time and again.  The question was to tell my interviewer about my most difficult client and how I dealt with the situation.  Apparently, this contractor was struggling with a very difficult client and was desperate that the next project manager have a tool box of skills to manage such a person.

I was dumbfounded by this question.  In over twenty years of serving an extremely precise and demanding federal client base, I frankly could not recall a “difficult” client.  Therefore, I could not provide an example of how I handled such a case.  I suspect my interviewers were pleased with my other attributes because I was offered the job.  Still, this question lingered with me and I wondered about my clients.  Was it them or me?

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